Refund policy

Returns & Exchanges

I gladly accept exchanges. You must contact me within 5 days of delivery and ship items back within 14 days of delivery. Unfortunately, I do not accept returns but please contact me if you have any problems with your order.  I want you to be happy with your purchase and will work with you to make that happen.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders

To be eligible for exchanges, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a exchange you can contact us at arlene@ardelidesigns.com. 

Buyer is responsible for shipping costs for all exchanges. If your exchange is accepted we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any questions at arlene@ardelidesigns.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at arlene@ardelidesigns.com.